Returns

Thinking about sustainability and being environmentally smart is something we do continuously. Returns are unfortunately a growing environmental problem and we always aim to improve our products as well as our product information on the website to reduce the number of returns. Sometimes, of course, it happens that a garment doesn’t fit or isn’t what you expected. In that case, you always have the right to return within 30 days. Read below for information on how to return your item(s) to us.

Return Policies

✓ You can make returns within 30 days.
✓ The returned item(s) must be unused and undamaged, with all labels and original packaging remaining.
✓ For hygiene reasons, panties cannot be returned
✓ We do not handle any exchanges. Please, make a return and a new purchase instead.
✓ We will refund returned items but not any shipping charges additional to the original order.
✓ It normally takes around two weeks from the time you send your returns for a repayment to be made.

Sweden

For returns from Sweden, please click here.

Germany

For returns from Germany, please click here.

US / UK / Canada / Switzerland

✓ You as a customer pay for the shipping cost. You can choose any carrier.
✓ Fill in the return form you received together with your order and include this in the return package along with the items you wish to send back to us.
✓ Send your return package to the address below.
✓ The cost for return is 7 EUR. The amount will be charged when we handle your refund.
✓ Fill in the return form and include this in the package.
✓ Attach the enclosed return label and hand in your package to the nearest agent below: Norway
✓ The cost for return is 80 NOK. The amount will be charged when we handle your refund.
✓ Carefully pack your products together with the physical return form, please reuse the original packaging if possible.
✓ Fill in your order number and your customer details here.
✓ You will receive a QR-code by SMS or e-mail.
✓ Bring your return package and show the QR code at your nearest PostNord service point. The service point prints a return label and attaches it to your package and gives you a receipt confirming that the return has been sent.

Austria / Belgium / Czech Republic / Estonia / France / Ireland / Italy / Latvia / Lithuania / Luxembourg / Poland / Portugal / Spain / The Netherlands

✓ The cost for return is 9 EUR. The amount will be charged when we handle your refund.
✓ Fill in the return form and include this in the package.
✓ Attach the enclosed return label and hand in your package to the nearest agent below:

 

Austria: Post AG www.post.at
Belgium: bpost www.bpost.be
Czech Republic: PPL www.ppl.cz
Estonia: Itella www.itella.ee
Spain: DHL www.dhlparcel.es
France: Relais Colis www.relaiscolis.com
Ireland: An Post www.anpost.com
Italy: DHL www.dhlparcel.it
Poland: DHL www.dhlparcel.pl
Portugal: DHL www.dhlparcel.pt
Lihuania: Itella (pick-up) www.itella.lv
Luxembourg: Post Luxemburg www.post.lu
Latvia: Itella (Pick-up) www.itella.lv
The Netherlands: DHL www.dhlparcel.nl

Australia / Bulgaria / Croatia / Cyprus / United Arab Emirates / Greece / Hong Kong / Iceland / Israel / Japan / Kuwait / Malta / New Zealand / Romania / Singapore / Slovenia / Slovakia / Switzerland / South Korea / Taiwan / Turkey / Hungary

✓ You as a customer pay for the shipping cost. You can choose any carrier.
✓ Fill in the return form and include this in the package.
✓ Send your return package to:

Imse 
Texpress Logistik
Kryptongatan 14
431 53 Mölndal, SWEDEN